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Hey guys, just wanted to pass on a little warning regarding american racing, purchased some torque thurts d from Branda performance and one of the wheels was not tapered, thus the lug would not bolt on to the spindle rendering the wheel useless, called Branda and they basically told me it's not their problem to take it up with American, called American cooperate office in Cal. and got the run around about having to send the wheel back first for their examination and they couldn't send out a new wheel till they examined the deformed one, all along my car is on the hoist at the local tire shop with no wheels, contacted American racing here in Canada after waiting a day and a half for their return call, and they said sure we will exchange the wheel but you have to drive here and let us look at the wheel ( one hour drive each way), meanwhile the car is still on the hoist, finally got a replacement wheel with a lot of arguing and pleading, then decided to call co-operate again to complain about the lack of customer service and got this answer "what would you like us to do"--"we make thousands of wheels a day one or two is bound to have problems"-- NOW does that make you all feel safe driving around in American Racing wheels.

69 Mach 1= Competition Orange
 
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Isn't cusomer service wonderful. What ever happened to people giveing a sh*(?

http://members.tripod.com/tangdar/
'67 Coupe project car (Did I say project car? I meant pile of rust)
http://www.americainter.net/~fevans/tangdar_flintstone.jpg
 
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While I abhor the litigus nature of today's America, I wonder what they would do if you said "yeh, you're right. Don't exchange this wheel for me. I'm just gonna bolt it on and when it comes off my car at 50mph in rush hour traffic, me and everyone else that I hit/maim due to the manufacturing defects of your wheel will simply sue the sh*t out of you. Good day."

Bryan

http://home.att.net/~bjw.350/wsb/media/58400/graphic_pub.jpg
69 GT350 4sp
86 5.0 5sp
 

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I bought a set of Cragar SS from my local wheel dealer and like most people's projects other things happened and I did not put them on the car right away. 8 months later had a set of tires mounted and one tire kept loosing air. Found out one rim had a very small hole where the center section and the rim are welded together-manufacturing defect-weld burn through. Dealer called Cragar said they(Cragar) would not take the rim back after 8 months because warranty period is 3 months. Dealer gave me another rim and sent bad one back as defect- told Cragar he just received it(juggled paperwork). I paid a little more by going to my local dealer but received correct installation and good service. I think Branda could have been more helpful. In most cases it is not the company but poor attitude from employees who just don't care.
Dave
 

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I think your issue is with Tony Branda, American Racing, and Mastercard (if that is how you paid for the product). My experience is, that when dealing with an overly defensive company, going directly to the ownership seems most effective. The customer service person pretty much sets the tone of how receptive they are to fixing the problem, how far they will go for your convenience, and will clearly state company policy. If those things aren't satisfactory, then head right to the top. Don't give them a chance to write you off as simply obnoxious or just angry, be persistent, nice, and patient.

In your case, I would have sent all of the wheels back to Tony Branda and informed Master Card of the reasons for my dissatisfaction and circumstances Tony Branda placed me in. Then I would have purchased a set of Vintage 45's.

Are these the Torque Thrust D II’s, I understand they are a two-piece wheel that is riveted together that may not be as strong, both short term and long term, as a one-piece wheel?

Russ

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If you had gotten Canadian Racing TTD's probably none of this would have happened..
;) jimbo

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I'd have to agree with g1967t. I think it is more with branda than any one else. You bought the wheels from them but they don't want to deal with you to make it right. That is piss poor service. I can understand AR's deal, that is just how it is with manufacturing.
 
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Whenever you operate a retail business, THE OPERATOR assumes the risks of lousy products from their suppliers; imagine Walmart telling you to call Emerson because the tv you opened out of the box didn't work, or Home Depot telling you to ship your new Lawn Boy back to the company because it doesn't cut straight. This here is simply a case of a company saying "I got your money, it's your problem now". I usually deal with that by sending everything back and having my credit card company chargeback the money - It's only happened to me twice, but both times was very effective. It's also the main reason I like using American Express, as they are #1 when it comes to making sure you're happy with the stuff you bought.

Now that I've heard this story I'm likely not to buy anything from Tony Branda.

Visit my repair page for Repair info, with pictures! http://home.dencity.com/mustangcub
 
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