BEWARE-AMERICAN RACING

1069 Views 8 Replies 3 Participants Last post by Guest, Apr 8, 2001

Discussion Starter · Apr 7, 2001

Hey guys, just wanted to pass on a little warning regarding american racing, purchased some torque thurts d from Branda performance and one of the wheels was not tapered, thus the lug would not bolt on to the spindle rendering the wheel useless, called Branda and they basically told me it's not their problem to take it up with American, called American cooperate office in Cal. and got the run around about having to send the wheel back first for their examination and they couldn't send out a new wheel till they examined the deformed one, all along my car is on the hoist at the local tire shop with no wheels, contacted American racing here in Canada after waiting a day and a half for their return call, and they said sure we will exchange the wheel but you have to drive here and let us look at the wheel ( one hour drive each way), meanwhile the car is still on the hoist, finally got a replacement wheel with a lot of arguing and pleading, then decided to call co-operate again to complain about the lack of customer service and got this answer "what would you like us to do"--"we make thousands of wheels a day one or two is bound to have problems"-- NOW does that make you all feel safe driving around in American Racing wheels.

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whitetop

· #5 · Apr 7, 2001

I bought a set of Cragar SS from my local wheel dealer and like most people's projects other things happened and I did not put them on the car right away. 8 months later had a set of tires mounted and one tire kept loosing air. Found out one rim had a very small hole where the center section and the rim are welded together-manufacturing defect-weld burn through. Dealer called Cragar said they(Cragar) would not take the rim back after 8 months because warranty period is 3 months. Dealer gave me another rim and sent bad one back as defect- told Cragar he just received it(juggled paperwork). I paid a little more by going to my local dealer but received correct installation and good service. I think Branda could have been more helpful. In most cases it is not the company but poor attitude from employees who just don't care.
Dave

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