Vintage Mustang Forums banner

1 - 15 of 15 Posts

·
Registered
Joined
·
1,792 Posts
Discussion Starter #1
This is crap, plain and simple. I got my cell phone bill yesterday and I noticed all of these charges for incoming text messages, over 20 on each phone (two phones on the plan, mine and the GF)! These were all incoming messages (and yes, you still get charged for that), but the number was not anyone that I know, plus I never received all those text messages. The number came from a NY area code, so again, not from anyone I know.

I called my cell phone company, T-Mobile, and told them I wanted to block all text messaging since I don't use it. They said no, since they occasionally use it to remind people to pay their bills. They pointed me to their website which has a spam filter feature to block certain EMAIL addresses. I then asked, "well that is for email addresses, this is from a phone, how do I block that?" They replied "call AOL, you want the number?" So that angered me more, just passing the buck to AOL because everyone hates AOL so why not just blame them for everything. Hell, give me the number for Osama and I'll call and bitch at him while I am at it.... man..... give me a break. So I called AOL for a good laugh and I didn't even have the patience to wade through their mess of a menu system and hung up.

So what the heck? What can I do? What can WE do? Since I am sure it is just a matter of time for everyone to be experiencing the same cell phone spam AND getting charged for it. It is crap, a heaping pile of steaming crap. Can you tell I am a little angry?
 

·
Incorporated Sell Out
Joined
·
17,130 Posts
1. Vote
2. Vote with your wallet
3. Call them every day to remind them that you are peeved
4. Write them a letter
5. Send that same letter and another one to you local and federal representative.

They do it, because the American consumer is lazy.

If you are truly too lazy to do the above steps, document what you have now, and call a lawyer, say you want to start a class action suit against fruadulant practices. The situation will be resolved in 2-3 years regardless of the path taken. There is no reason they can not dissallow text service to a phone when requested by a consumer but still text you if they chose too.

Personally I would have cancelled my service immediately and expressed my dissapointment by not paying their cancellation fees. I would then counter sue for a refund when they tried to collect the cancellation fee I would have refused to pay. My suit would be filed in small claims and attempt to recover loses due to fradulent and unethical business billing practices. This will end up costing them thousands of dollars at which point I will happily cough up the $125 or so early termination clause when I lose the case since I wouldn't bother hiring an attorney.
 

·
Registered
Joined
·
1,792 Posts
Discussion Starter #4
They are now.....

Both cell phones and my new home phone are now officially "do not call". I wonder if that will work for the text messages?
 

·
Registered
Joined
·
1,792 Posts
Discussion Starter #5
Nick,

I was very tempted to just cancel the phone right then and there, but decided against it at this moment in time. T-Mobile has done a lot to help me out with getting the phone plan started (I had a HUGE problem with the company I bought the phones from, but T-Mobile was very generous in helping me out with dealing with the retailers mistakes, like 3 free months of service to name just one thing).

Once I calm down a bit I will call them back and demand a refund on those charges and any subsequent charges that will appear in the future for this same reason. Having random phone messages appear on my bill but not on my phone is one thing, but getting charged for this spam is unacceptable.
 

·
Administrator
Joined
·
13,017 Posts
Dave
I'll send you a text message! LOL
Seriously, you've really got to put your foot down with some of these businesses. They love to take advantage of customers.
Stan
 

·
Registered
Joined
·
1,937 Posts
One of my job functions here were I work is manage the hone system which includes 100 cell phones. About six months ago I started getting complaints from a lot of my cell phone users saying "I'm getting SPAM on my cell phone, can you stop it?". It turned out that the messages were coming in via SMS, I disabled the SMS service for all my users and the problem seemed to go away.
 

·
Registered
Joined
·
437 Posts
I get that crap all the time from ATT, except its not text, its on SMS. If your sure its text, it may just be cheaper to buy a small amount of text messages per month, like 25. That way you wont get charged outrageously for them. I think on ATT 25 is like 1.99 or somethin like that. But if your looking for a new company DO NOT EVER EVER EVER EVER EVER pick ATT. They are horrible.

Travis
 

·
Gone but never forgetten
Joined
·
25,239 Posts
I will happily cough up the $125 or so early termination clause when I lose the case since I wouldn't bother hiring an attorney.
I can't say how all states work, but I do know that in Small Claims Court in the state of California, attorneys are not allowed. The idea is to keep the litigation costs minimal, since the damages are already minimal (hence SMALL claims).
 

·
Gone but never forgetten
Joined
·
25,239 Posts
Take it up the chain of command at T-Mobile and don't stop going up the chain until you have the results you want. Someone there has the ability/authority to a) reverse the charges and b) stop the SPAM.

As soon as they say "I can't" don't even let them finish the sentance. Simply ask for their supervisor.
 

·
Registered
Joined
·
1,835 Posts
Like johnpro said:

Take it up the chain of command at T-Mobile and don't stop going up the chain until you have the results you want. Someone there has the ability/authority to a) reverse the charges and b) stop the SPAM.
If T-Mobile has done such a great job helping you in the past, tell them. Tell them you don't want to change carriers, but will unless this issue gets resolved. I know from working in the customer service arena, supervisors don't like to work. So most employees will avoid getting them involved. And when they do get involved, they often times go out of their way to make you happy. Their job depends on it. Would the local supervisor be happy if you had to talk to the regional manager? Don't think so.

As for the text messages themselves, try sending some to the originating number. Maybe somebody you know could come up with a hacked way of sending messages at no cost to you (like maybe via email?).

Not sure how the SMS thing works. Never got text messages on our phones. Don't plan on it. But SWMBO did complain about the web service always being on the bill. I had to remind her that she activated it on the first day. So 2 years later she finally realized she was shelling out money on a service she didn't use. What a laugh.
 

·
Moderatly Old Fart
Joined
·
4,428 Posts
I had a similar problem with Sprint. I had free internet service on my phone. Why? To email bad photos? (Which is stupid! It's a phone for gosh sakes!) It would have been 15 bucks a month after the free trial so I dropped it.

A month later I get a 4.00 bill for internet service. Why?? Well I fat fingered the internet button and it hooked me up even tho I thought I didn't have the service. All it did was charge me a fee by the minute instead of the 15 dollar unlimited fee.

I called up and complained and they showed me how to shut it off at the phone. I occasionally get a 20 cent charge and I call and complain and have it reversed.

Why do you care about a 40 cent charge? "Well if enough people call when we get ripped off, maybe you will stop!"

[rant/]
 

·
Registered
Joined
·
1,115 Posts
I get that crap all the time from ATT, except its not text, its on SMS. If your sure its text, it may just be cheaper to buy a small amount of text messages per month, like 25. That way you wont get charged outrageously for them. I think on ATT 25 is like 1.99 or somethin like that. But if your looking for a new company DO NOT EVER EVER EVER EVER EVER pick ATT. They are horrible.

Travis
A big amen to that.

All cell phones are bad. The frickin' towers are litering the landscape.
 

·
Registered
Joined
·
3,220 Posts
I had a similar problem with Nextel, I have SWMBO and the daughter on a plan and they started receiving porno text messages, The message titles were enough to make you puke and I didn't appreciate the women receiving this type of messages, it took two months but Nextel finally got them stopped. BTW, they had no problems with refunds for the text messages. I do have Cingular for the business and never have had a text message (knocking on wood)
I would make sure T mobil shut off the text messaging and give them a second chance....
 

·
Registered
Joined
·
3,047 Posts
I have never understand the logic in US market that incoming calls (or whatever) are charged. You must have difficulties in communications because I bet many of you keep your phones shut when you don't expect calls. Here you call, you pay.
 
1 - 15 of 15 Posts
Top