I ordered something from them 2 weeks ago, it still hasn't come. so send an e-mail to customer service, they don't bother to respond. I call their 800 # to find it's off at 4:30 pm, and not on again till Monday. I just think that if you order online, good service entails an e-mail telling you the shipping date and tracking #, or they let you know it's on backorder, if that's the case. And if you're a reasonably sized co., that your 800# is open 24/7. I ordered a tool that I thought would be a good deal, damn I could have gone and bought the freaking thing at a good hardware store by now, so my job sits unfinished awaiting this shipment. I'm pissed. Is Harbor Freight's service always this poor?