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Back in December I bought 2 gauges from Summit with a credit card (only to get them here by Christmas).
About 4 months ago I ordered close to a thousand dollars in engine parts and paid with money orders. One of the items in the order was an Edelbrock fuel pump ($79.95). In the catalog the fuel pump looked chrome but when I got it it had some horrible looking zinc plating on it. I called Summit and they said if I am not happy return it. I sent the fuel pump back with a letter telling them to return the fuel pump.
Two weeks later, after not receiving a check, I get a box dropped off at my house. What's inside? ANOTHER fuel pump./forums/images/icons/shocked.gif I called Summit and they said if I wanted my money back i should have requested a "refund" (explain the difference between return and refund) /forums/images/icons/mad.gif. So I sent another fuel pump back and have now spent $12 on shipping. I waited two weeks and after not receiving a check I called them and they credited the money back to a credit card (the one I used in December). I told them that I bought the fuel pump with a money order and they agreed and said they made a mistake and they would send me a check. (this was a month ago).
The credit card they credited is closed; my parents paid it off and closed the account. I have over 6 orders with Summit and only 1 was with a credit card.
Now I'm mad because Summit has $92 of mine and they keep lying about refunding me. I have talked to numerous employees, managers, etc. My parents have called them and I've written letters. I don't know what to do if they are going to keep lying to me about my money. /forums/images/icons/mad.gif
Thanks for letting me vent. I'll keep everyone posted.
About 4 months ago I ordered close to a thousand dollars in engine parts and paid with money orders. One of the items in the order was an Edelbrock fuel pump ($79.95). In the catalog the fuel pump looked chrome but when I got it it had some horrible looking zinc plating on it. I called Summit and they said if I am not happy return it. I sent the fuel pump back with a letter telling them to return the fuel pump.
Two weeks later, after not receiving a check, I get a box dropped off at my house. What's inside? ANOTHER fuel pump./forums/images/icons/shocked.gif I called Summit and they said if I wanted my money back i should have requested a "refund" (explain the difference between return and refund) /forums/images/icons/mad.gif. So I sent another fuel pump back and have now spent $12 on shipping. I waited two weeks and after not receiving a check I called them and they credited the money back to a credit card (the one I used in December). I told them that I bought the fuel pump with a money order and they agreed and said they made a mistake and they would send me a check. (this was a month ago).
The credit card they credited is closed; my parents paid it off and closed the account. I have over 6 orders with Summit and only 1 was with a credit card.
Now I'm mad because Summit has $92 of mine and they keep lying about refunding me. I have talked to numerous employees, managers, etc. My parents have called them and I've written letters. I don't know what to do if they are going to keep lying to me about my money. /forums/images/icons/mad.gif
Thanks for letting me vent. I'll keep everyone posted.