[mark67p]

I did a buy it now on one of there EBAY auctions for a 4 row radiator. I won it now last Monday and have not heard a word. I do not expect the item to be here by now, but I would expect them to acknowlege that I paid for it or they shipped it. Has anyone else had any similar experinces with them? I have called and left messeges, emails, and nothing. I do not want to seem EAGER, but this radiator is the only thing keeping the stang off the road. Thanks!

 

[64anahaf]

I have never bought from them on ebay but have thru their online store. I have always thought I was treated well, they emailed the status of my orders and UPS shipping info that I use to track the shipment (got one coming tomorrow). Your lack of response surprises me. Good luck.

 

[goldnugget82]

I bought a new 4 core radiator from Mustang Plus. It took over 4 months to get to me. I ordered directly off their site and after numerous phone calls they explained that they are out of stock and demand is high in the summer (duh).

Good luck.

 

[JSHarvey]

I bought a set of ant-isway bars (front and rear) from them off of ebay and they contacted me quite soon to finalize the transaction.

I would call their toll free order number and ask about the transaction.

Mustang Plus does (did?) have a bad time dealing with back-orders: the last time I dealt with them they just shipped the rest of the order and let the fact that something was missing be my clue that it was back-ordered. (It did show on the packing slip that it was back ordered. But there was no expected date and no attempt to make any other contact.)

John Harvey

 

[mark67p]

IT TOOK 4 MONTHS! :: :: ::
Why did you not cancel the order? I have been calling their toll free number with no response. If it takes longer than 2 weeks for them to CONTACT me, they will never receive my business again.

With all of this said it is still early and I do not want to DOG THEM OUT yet. I just wanted to see if anyone else had any dealings with them as this is my first. I have normally been a NPD guy, but I thought I would try something new.

 

[Epperstang]

They're dealing with sudden unexpected death and illnesses among some of the staff recently. A very sad time at M+. Give them a call.
J.

 

[mark67p]

Understandable. I will continue to get in touch with them over the next few days!

 

[terminator2029]

I want to clarify something here.

This is just some big name on eBay right? not Mustangs Plus the after market company?

Preston
Future NASCAR Chevy Killer & The Lord of the Dance

 

[goldnugget82]

The place I had my trouble with was Mustang Plus in Stockton. I ordered directly throught their site and spoke with them through the entire 4 months...

I can't confirm who the Ebay ID belongs to.

 

[mark67p]

No this is MUSTANG PLUS the big mustang sales. THey have taken their items and put them online. The radiator was like 15 dollars cheaper at ebay than their store, but the same item. Look

http://cgi.ebay.com/ebaymotors/ws/eBayISAPI.dll?ViewItem&item=7910897405&rd=1&sspagename=STRK%3AMEWN%3AIT

 

[yelostang]

One would think that an autioned item would be available for IMMEDIATE delivery. A backorder on an autioned item??

 

[latamud]

I had experience with then over the phone and through the online ordering with no problen. I love those guys. But, I too recently purchased through ebay and had a similar ordeal. Took about a week to get a quote. I requested a quote many times detailed explaining my address in Hawaii. After the week I got the quots of 2 items won and quickly paid. Then a week later they come back with, "oh, you're in hawaii, gonna cost more". Then, they shipped it in two boxes when it could easily have fit in the same box, $85 2 day air, 3 weeks after I won it. Never got a shipped notice, tracking number nothing. I had to call them. I ended up scratching the project and doing something else. I even took leave from my Air Force job to work on the car. I was very disappointed with the slow service. I still love those guys, but can't depend on the ebay.

 

[mark67p]

Just to update the situation, they just emailed me and said it woudl hsip today UPS. Hopefully it will be here in a few days! I will let you know.