Funny, as I was watching this I was thinking that this sounds just like my bank /forums/images/icons/crazy.gif and guess what ?? it is my bank /forums/images/icons/frown.gif I bank at the Royal Bank in Canada and have for over 20 years. I recently got the same king of runaround on another matter. I resolved then, that my mortgage and all other loans etc. will be going to another bank when the mortgage becomes due in 2 years. Royal's new policy is to cater to big business and screw the little guy.