A few days ago, I ordered a complete TMI upholstery set for Diane and when it arrived today it was the wrong color. I immediately called the Ocala office and was basically brushed off (rudely) by the counter person. I emailed them and in less than a half hour I got a reply from Rick. He assured me that they would be correcting their error at once. I've never had service like that before from any other company. To say I'm amazed and impressed is the understatement of the year. Thanks, Rick! I'm a NPD customer for life! ??