Here's another one of those lessons learned the hard way. A little less than a year ago, I bought an enclosed car hauler from Haulmark. This past July 4th weekend I took one of the toys on a trip. This is only the second time that I have used the trailer. Due to a shortcoming in the awning frame, a minor breeze caused the awning to do a "fly-over". I contacted the manufacturer about filing a warranty claim. They filled me in and I paid a visit to the closest local dealer. Their first question was whether or not I had bought the trailer from them, which I hadn't. Since I hadn't, their policy in dealing with this manufacturer is that warranty claims are paid by the customer and it is then my responsibility to collect from the manufacturer. In curiousity, I checked with the other dealer in the vicinity. Their policy is even MORE restrictive. Even if I had bought the trailer from them, I would havve had to sign a waiver that allows the dealer the right to refuse to perform warranty work. The lesson here is to be sure you check into the warranty support in your area before you buy, it may affect your decision..........it sure would have influenced mine. My appointment with the dealer is tomorrow, so the jury is still out. I hope that I will be pleasantly surprised, but I don't think that is going to happen.