I'm not sure I understand- four days for free shipping?

 

Free shipping? Unless the OP edited his post, what I read is that he ordered on the 22nd, PAID for Second Day Air to get on the 24th, won't get it until 27th....

I'm sure CJ will credit him back the second day shipping charges, but I understand his frustration.

John

 

Like any buisness today, not keeping full inventory on hand, depending on other jobbers to have part in stock, finding out it's not there, track down other sources to locate make deal, ship part out from other source to said buisness or home using said label, ect. You get the picture. Just a byproduct of this Lousy economy were stuck in until the next election cycle.

 

It happens and it happens to suck when it happens to yourself. Its all part of the business world sorry to hear it caused you issues. I would recommend next time to check on the tracking of a part before renting supplies to do the job. I am in a business where we do free next day delivery and 90+% of the time it gets there next business day there is a 9 % fail factor and if we could prevent it we would be 100% on time but there is just to many variables. I have to say CJ Pony is a good place to do business with and no they are not 100% perfect but I do believe they will make it right with you.

 

I feel your pain. Happened to me before. BUT, did you call them and explained the mishap there?

 

Similar thing happened to me a few years back. I ordered something, my card was hit, and I wait...and wait...and wait. I FINALLY was able to get ahold of someone and of course found out the item was backordered. They really need to be more upfront about backordered items and not charge the card until the item is on hand, ready to ship. Leaving the customer guessing what the heck is going on isn't a good business practice. I had begun to wonder if I was ever going to get what I had previously paid for weeks prior. The whole experience left a bad taste in my mouth, especially after such consistently quick, pleasant dealings with NPD, that I haven't done business with CJ Pony Parts again.

 

In my experience, CJ ships what's in stock, but their "ships in 5-7 days" label is more or less "whenever we special order it from the manufacturer and it gets here." However, they've gotten really good on calling me when an item will exceed the seven days. It does suck to plan things out and have to mentally block out the "welp" factor with parts deliveries, but I've gotten used to it. This isn't just for CJ's, rather all online vendors I've ever dealt with, ever.

If you give them a buzz they'll probably sort it out with you.

 

but their "ships in 5-7 days" label is more or less "whenever we special order it from the manufacturer and it gets here."

Bang on. Stuff always gets here, but usually it's more like 30 days.

 

Stuff like this happens, I wouldn't be "booing" them unless you already brought it to their attention and they were unwilling to make it "right".

 

Dissing someone or co. without calling them first is chicken s***!!

 

like many amatuer wrenches, I often don't realize I need a part till "i feel like working on it" and or the original part turns out to be so crummy from age, we order the part, but want instant gratification---NOW! not tomorrow or in two days. I feel for ya, been frustrated with my project for 12 years!

 

I guess as they say "buyer beware" and after reading enough posts from other people on here, perhaps "a fool and his money are soon parted..."

Did you read the posts then order? uh. . .
Stan

 

Yah I definitely paid for it. What makes me mad is when they say it's IN STOCK if it's not, or they wait until late the next day to ship it. I can understand if I ordered it at the end of the day, or if they shipped it on time and FedEx dropped the ball, but for the weekend warrior carport cowboy with limited time who searches out a part and pays extra to get it ASAP, that's not acceptable...

Oh and as an addendum, they STILL sent it 4 day FedEx after I paid and was billed for 2nd day!

 

I would call them and try to get a refund on the shipping.

 

I gotta tell you, in general, they've been great to work with and I've ordered a ton of stuff this summer (bought my car in May). In one case a shipment got lost because _I_ got the address wrong and they sent me a second package at no cost to me. They've also called me once they recognize that something is going to take longer than a typical amount of time. Lastly, they've been very reasonable I think on returns.

One hint I've discovered is that if multiple items are backordered, they'll sometimes wait for all of those items to come in before shipping them out. But I've found that if you call to see what's in and ask that they ship you those parts, then they'll do it right away. There was one occasion where my dash pad took about a month to arrive, and that was frustrating. But in general, I think they've done a good job and have always tried to make it right when there was a problem.

Just my 2 cents.

 

I totally feel you, but I generally am really pleased with CJ, although they have flustered me a few times over the past five years that I have used them.

They called me last week and told me my rear shocks wouldn't come in until the end of the month, so I just cancelled the order and had them send me some that were in stock. I've been taking advantage of the free shipping too, but since I'm across the country from them, it takes about four days. Granted, it saves me tons of cash.

They've got good prices, and customer service has worked well to appease some of my requests over the years, even though they didn't have to. All in all, I'm pleased with them, however, like I said, I can get miffed too.

Hang in there!

 

You rented a double flaring tool and bender? You mean you went to an automotive supply place and they sold them to you under the rental program and they will buy them back when you are done, right? Most all automotive supply retailers offer that program everywhere I have had the misfortune of breaking down. It doesn't matter if you "rent" it for a day or a week; in the end it cost you nothing because they refund the entire purchase price.

Regardless of when you are able to install the lines, you will incur the price of the lines, so that cost nothing extra to purchase them today.

CJ Pony will refund your shipping charges if you explain the situation, so that will cost you nothing extra than had you not requested the expedited shipping.

So in the end, this will not cost you a cent extra; you're just frustrated over the time.

 

It's funny how we (or at least the people posting many of these threads) want both the cheapest price and the best service. Do you shop at Nordstrom or Wallmart? No offense to them, but CJPony seems to be working to be more of a Wallmart (super high volume, thin margin). Most of their customers are coming to them for price, not service.

Same with NPD. I don't like their web interface, and I don't like that they don't tell me when the stuff has shipped, but the price is often lowest.

I also buy a lot of stuff from my local classic mustang mechanic. His prices aren't as low, but if something doesn't work, he does whatever it takes to get it right, and plus feeds me tons of tips and tricks for working on the car. I'm very happy to pay him for that service. I would not expect it out of a place like CJPony.

I was very happy to pay more to Open Tracker Racing Products because John was very helpful. Mustangs Plus seems to charge more, but come up higher on the service ratings (though I haven't used them a lot).

I also strongly agree that people whining about their experience *before* taking it up with the company lose a LOT of credibility.

Having said all that, the more-and-more common practice of posting "in-stock, ready to ship" at on-line stores when the part is NOT there really is starting to get under my skin, too. It's not just Mustang vendors! But it is a deceptive practice, and I hope some gubmint officials will decide to do something actually useful for a change and start leaning on companies that do that. Just my opinion...

 

It's funny how we (or at least the people posting many of these threads) want both the cheapest price and the best service. Do you shop at Nordstrom or Wallmart? No offense to them, but CJPony seems to be working to be more of a Wallmart (super high volume, thin margin). Most of their customers are coming to them for price, not service.... Just my opinion...

I couldn't agree more. CJ Pony, like most suppliers or manufacturers of parts for mustang, are a small business. These "companies" (a number of individuals assembled or associated together in a business), have limited resources and market opportunity when compared to large corporations and thus have less capacity to anticipate and react to issues related to people, systems, and equipment. I haven't dealt with CJ Pony, but I'd wager that they work hard to learn from these issues and adapt. Given a chance, I'm confident they will do the right thing.

 

Honestly IMO, if you want good service from CJ and you feel you haven't received it, then talk to Steve, Chris, or Jeremy. I've interacted with them already and they helped out. The good thing about them was I talked to Chris one day about a shipping issue and resolved it that minute. Steve then messaged me at VMF later on about the situation. Jeremy emailed me the same day but near closing time to make sure everything was settled. Give them a holler. I've had a bad float that was new when I ordered from them and they sent me a new one without me sending the broken one back. I received it within 2 days.

 

I understand small business. I ran a small yet rather profitable sportbike part one while in undergrad back in the early days of web sales... I take issue with we have it in stock and will ship today listed on their website when/if they don't really have it and can't ship it. I don't expect them to hang on my everhy whim, but when someone sells something, I expect at least a modicum of honesty with their advertising/shipping. Even Wal-mart does that...

 

Man sorry to hear that!
I have had nothing but problems wit CJs.
Now I order from Virginia classic. Never had an issue. And THEY HELP!
For instance.....
I'm patching the quarters in my car. They advertised a wheel flair patch, but they didn't have any pictures of the part.
I emailed Michelle, and she not. Only emailed me pictures of any actual part, she took additional measurements, and posted all of it on their website! I call that customer service! That's why they have thousands of my dollars....

 

Daniel, I'm sorry you had a bad experience with CJ...i know I'm the one that suggested them to you.

I'm on a different timeline than you are, so an occasional backordered part doesn't really affect me since most of my purchases sit for a few weeks before i can get to the install anyway

I agree with you, though, that if they have an "in stock" inventory on their website that it should be accurate.

That said, CJ works for me: lower prices, free shipping, and the stuff that is in stock gets here fast.

Call them up and i'm confident they will make it right with you.

 

CJ Pony sells stuff. They don't deliver.

If you have a delivery problem rant about the delivery company.

It sounds like you got what you paid for: 2nd day business delivery. Lots of us don't like to work on the weekends!

 

No. His complaint was how long it took to get in the hands of the delivery co.

 

That was pretty lame to publically complain about a company when you have not even bothered to call them directly first!! Kinda like the guy who calls the cops because your music is too loud but never bothered to ask you in person to turn it down, instead he goes straight for the kill.

 

I think we've beat this into the ground.
Stan