Search, they are many interesting stories here.

 

CJ Donkey is the last place I'll deal with, try to call them-leave message and no return call. they are also terrible about shipping time.
I've had good luck with Kentucky Mustang-when I call they answer and have shipped the same day...

 

The Administrators need to start a new subforum just for CJ Pony Parts bashing.

 

Its not bashing at all in my opinion. Its just sharing the truthful experience.

 

At this point I have no sympathy. Anyone ordering from them gets what an uneducated shopper deserves. I don’t mean to be harsh, but how many warning signs must there be before you give up on that broken company?

 

I love the people who say they've had good luck so they re going to keep using CJ, yet there are plenty of bad stories out there to know sooner or later you're gonna get burnt.

NPD needs a Falcon department!

 

Ordered a pair of rocker moldings, mounting clips, and some sill plate decals through them last week because NPD didn't have them in stock. The box arrived with one end torn open, assumedly through transport with UPS, and one of the mounting kits for the molding was missing alongside both the sill plate decals.

I gotta say, I can't complain with how they handled it. They picked up on the second ring and sent out the parts that were missing immediately with the same shipping option I had selected for the initial order (expedited), free of charge.

I know this hasn't always been the experience for others, but I thought I'd share; I feared the worst when calling them based on what I've heard. I haven't had to use their support much because I buy mostly through NPD, but I must say that I had no problem with how CJPP handled it. Not sure why you're having issues with them; I called at what was probably the most busy time of day and got through immediately. Luck of the draw?

 

How the hell are they even still open? Judging by the non-stop number of complaints, they must have thousands of back orders and that type of thing does not happen by accident. At some point, you have to stop taking new orders to catch up, unless you absolutely need that cash flow to keep the lights on. And at that point, you're a ponzi scheme.

 

Because they are PAYING THE SEARCH ENGINES to always BE ON TOP, THE FIRST RESULT. And, if you notice, they show up on every other result. You have to go to page 2 or 3 to get any other vendors of Mustang parts! That business is a scheme and they suck big time. I'll never buy anything from them again AND, I am in the middle of a restoration where I'll need everything (+$5k worth of parts). I actually told (through on-line txt'd) those clowns that when I had a couple of issues on part and their answer was "OK, thanks! Can I help you with anything else?"

Later to that LOUSY BUSINESS!

 

I got burned by CJ years ago on a relatively small order. I vowed to never use them again. I have spent thousands with other mustang companies since then. I enjoy deleting their continuously sent emails. When you push Chinese crap products, you’d think they would try to make up for it with great customer service, but noooooo.


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When did they used to be what they used to be? When I first joined this community a decade ago, one of the first things I noticed was a few posts per week complaining about them.

 

I tried calling CJ Pony Parts numerous times and they never answer the phone. I left messages and they never returned a call. That was two weeks ago but now I would never deal with them.

 

I started my project in 2017 and all my experiences with CJ were good. Items were in stock, shipped immediately, and there was a person available when you needed them. Any issues were addressed promptly. Now it seems they fell off a cliff...

 

Oh wow, the jokes on me! I saw the thread "CJ is not what they used to be" and thought they finally turned it around, now that they have new owners. The thread is actually "CJ continues as before."

My bad!

 

Yes! CJ Sucks...!

The last parts i purchased for my '65 Fastback were CRAP.... That was the tail light panel which required about 8 hours of hammering which turned out not to be too bad compared with the rear fender patch panels.... the fit is not even close! The panels so far, I have had to cut where there should be no cutting, hammer the bends from soft to sharp to match the existing, hammer the fender well blends. I took measurements and the tail light panel fuel opening and filler neck support ledge were off by 3/4" !

I tried calling, emailing and NOTHING HAPPENED, I did this 6x. Finally got someone on the chat. I sent pics and the clown said that the parts are "meant to be reworked to fit," what a load a crap. I will NEVER BUY ANOTHER ITEM FROM CJ --

 

I sent pics and the clown said that the parts are "meant to be reworked to fit," what a load a crap. I will NEVER BUY ANOTHER ITEM FROM CJ --

To be fair, that has more to do with suppliers and the nature of reproduction parts than it does CJ, or any other seller.

Another reason to like NPD: they often offer a “good” and “best” option where available.

 

I have ordered a bunch of stuff from CJ in the past and no issues. Often there were parts I needed that NPD didn't even list on their site so I didn't have that opportunity anyway. And yeah you will get better service from NPD because you are paying allot more for the product. That customer service is part of what you get for that higher price.

I'm not defending CJ or praising NPD as they both have a different business model. Both have their good and better parts though NPD makes it easier to figure out by coming right out and telling where as CJ has their own way of calling parts CJ classics which if you don't know what that means you wouldn't know why one part has it and another doesn't.

Personally I'm kind of miffed at both companies because like I have said before they are out on the coasts and don't realize there is a whole lot of the country between the two coasts... Yet another sign that we need to move I guess...

As for a compressor... Don't buy mechanical parts like that from restoration companies as yes they sell them but it really isn't their thing especially when you need to exchange it under warranty.

 

I have ordered from CJ's many times, and in the best of times you needed extra patience with them. Now they are selling any and all car brand parts, and so is NPD. I think CJ's is the canary in the coal mine, all suppliers will be hit by the off shore sourcing, price increases, and cancelling of products from the Covid reset.
In the best of times, I bought an aluminum radiator at a large car show, Back to the Fifties, the vendor had one on display, it was the 24 inch AC radiator for my 70 with stock styled tanks, the first time such a radiator was offered. I paid for it, and the vendor (Toms Classics) said it would be drop shipped to my house. It indeed was, 2 years after I paid for it!
In fairness, they asked me several times if I wanted a refund, and I turned them down. I already had one of those boxy aluminum radiators, so I was willing to wait. Other times that vendor has come through for me much quicker.
Such is life in the modern world.

 

I've been working on my Mustang's mechanicals for about 2 years now. As a firm believer in the path of least resistance, everything I've bought has been from NAPA and NPD. I've had zero disappoints with my purchases. I listen when people say a vendor sucks.

 

I've refrained from negative comments about CJ's Pony Farts, but here goes. I've been around here off & on for a decade, but I've owned my '65 30 years. This is one of the very first things I bought for it in the early 1990s:

What is it you ask? I have no clue, but it was suppose to be for a '65 horn ring. Like this:

As you can see CJ's sent me the wrong part. As a teen, I didn't know if I could send it back. Maybe the postage would have created a greater loss, so I kept it. Well, it just sits in a pile of things that maybe I can use someday.

It's all about "Self-Esteem" really.
"Well, I guess I should stick up for myself
But I really think it's better this way
The more you suffer
The more it shows you really care
Right? Yeah, yeah, yeah"

So...Recently, I bought a '66 dash pad from CJ's. I know, I know...

"Now I'll relate this little bit
It happens more than I'd like to admit
Late at night, she [CJ] knocks on my door
She's drunk again and looking to score
Now I know I should say no
But it's kind of hard when she's ready to go
I may be dumb, but I'm not a dweeb
I'm just a sucker with no self-esteem"

The dash pad color portion isn't wrapped right and I send it back. They sent a new one and it is still showing the underlying foam in areas. I try to send it back too and they ignore my emails. I called about it and get nowhere.

I should have known better. The "sale" prices and the "free" shipping are attractive, but it just isn't worth it. In the end, like herpes, you end up with something you really don't want and can't use. Thanks for nothing stinking CJ's Pony Farts!

 

A lot of guys seem to have issues when buying stuff that's not in stock. If you do that, you get what you deserve.

 

Or buying something that’s listed as in stock, only to get an email after the transaction saying it’s on back order. That happened to me once. Once.

 

This is just funny. If by improvement you mean not answering calls, not returning calls, taking weeks to responding to emails (maybe), taking 3 months plus to resolve a refund/return, and having the customer dispute charges with their bank because of total non-communication on your part then good job CJ.

 

The supply market is in a situation that has not been seen in years. Not only are the overseas shipping being delayed, then we have the transport from the coast to the interior rail terminals. Then the rail can't get the containers off because of a lack of chassis carriers to to get the product to the seller to get these to us, the buyer.
We are in this situation as we speak---Another beer Carol!

 

The part few are talking about is that the issue is a massive increase in consumer spending. The ports are offloading nearly twice the number of ships they normally would and there isn't the infrastructure to double the capacity of transport everywhere. People are buying crap by the truckload right now. And for the chip "shortage" it is a shortage but they are producing more than they ever have. All these shortages are actually massive increases in demand.
The car companies screwed up and cut their orders when covid started thinking they would sell less cars when in fact their sales shot through the roof and now they have to put in their orders and wait in line like everyone else.

 

Funny I remember ordering stuff and it took 4-6 weeks or more to get it and you just waited till it showed up at the door. We are all spoiled with next day delivery and having someone at out beck and call for every little question.
Low prices and great customer service are mutually exclusive.

Now with CJ generally having the lowest prices (not always) they are shipping tons of stuff right now like everyone else and then they don't have the cushion room to have more people on board for customer service... Yeah they will get super backlogged returning email, phone calls or making sure the inventory is correct on their site. That's how business works. You have to give up something to get the lower prices plain and simple. Not defending them just explaining what is going on.

Yes I have ordered from them but very selectively. There are many things I would not even consider ordering from them. Fortunately for us in the middle of the country we have one resto parts supplier in Oklahoma city. 3hr drive and I get to have lunch with a friend while up there.

 

I completely understand the whole Covid debacle in supply chains. But this CJ Pony crap has been going on for years before Covid. It may have got worse during this, but it hasn’t been good for a very long time.


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I'm really not sure why people keep defending CJ with talk of supply chains and shipping. That is most certainly not the bulk of the problem.

The problem is sending the wrong item, saying an item is in stock when it's not, not processing returns, not processing refunds, not answering phones or being able to contact anyone literally ever when there is a problem, and not resolving issues of any kind.

Thats not covid. It's not supply chain. It's not slow shipping. It's not us being spoiled. It's piss poor management and customer service, and the silence from their leadership is deafening.

 

No one is defending them. It's simple like I said twice already Low prices = all those issues. You don't go to MC Donald's and expect table service like a 5 star Michelin star restaurant.

 

I’m not a big fan of Amazon taking over the world. But their customer service is pretty damn good and they have prices that are hard to beat. I’ve had broken or incorrect items from them, they immediately ship a replacement, you bring the return item to a UPS store, show a scannable email and it’s done. No questions, no arguments, no hassle. I think they’ve figured out low prices=good customer service.


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I'll throw in my .02c on this one:

I'm in Ireland and changed my C4 to a 4R70W, any orders are (roughly) anywhere from 30% to 100% more expensive because of taxes and shipping, mistakes by me or a vendor add weeks and hundreds to orders... I literally can't afford vendors to make mistakes.

About 350$ of parts in my last order was incorrect (said for a 4r70W, was only for an AOD) , after four tickets raised with CJ over two months being ignored I've gone back to paypay and it looks like my resolution will be to send the parts back (my expense) and if they feel that they are not damaged they'll give me my money back. This is a non-runner as I'd have to pay about 150 in shipping in the hopes that the parts which I tried to install are acceptable to CJ to resell.

I won't be buying from them again and anytime there is a thread like this I'll be wading in.

 

I've had great luck with CJ's until I actually needed customer service. Dozens of phone calls, long wait times, and no calls or emails back. A simple return for the wrong product is now approaching 5 months with no full resolution. I couldn't imagine a worse customer experience or better reason not to use a company.