Unfortunately, this seems to be a growing trend with CJ. Iv'e always had a rough time with them, but that's most likely because I'm in the UK. Several times, I have placed orders with them for close to $1k, only to have them not send out the order because they're waiting on something like a $4 bumper bracket! More and more people appear to moving away from CJ's which is a shame, as from what I heard, they used to be a reputable and reliable resource.

 

Par for the course with them. Call early in the morning to get on their call back list. They seem to purge the call back list at the end of the day.

 

Calling them is futile...super long wait times. I have had responses in 2 days using the “contact” form, and those are by email. Try directly emailing Matthew at
mvining@cjponyparts.com

 

Calling them is futile...super long wait times. I have had responses in 2 days using the “contact” form, and those are by email. Try directly emailing Matthew at
mvining@cjponyparts.com

WOW!!!! That was the trick!! They are going to overnight a replacement kit tomorrow!! Guess I'll keep that email address handy. Thanks Virafp!!

 

I had been trying to contact them for over a week with multiple calls, emails, facebook messages and tweets.
I finally got an email from someone in their advertising department (IIRC) saying they were REALLY swamped and apologized for the issue.
He answered my question... I ordered a bunch of body parts (both doors, fenders and hood) and they were shipped the next day.

Evidently their issues with communications doesn't extend to fulfillment.

In the current environment, I think I might send back the bad parts for refund, and reorder.
Might be faster.

 

Seems like they do a decent job of fulfilling orders if the parts are in stock. If the item is out of stock or you get a bad item good luck getting a hold of anyone to get something going.

 

Very glad to see it isn’t just me! I spent three days trying to get information about an order that showed in process of shipment for 10 days. After speaking to someone finally my order was immediately shipped out.

 

I'm guessing not too many people search the internet for complaints on companies or problems with parts BEFORE they buy something.

 

I got the wrong part sent to me from CJ recently. I emailed twice and asked for a callback twice with no response. I got a busy signal from their computer operator several times, and it hung up on me a bunch of times, sometimes after holding for 15 minutes or more... I finally got through after over a week of trying and they were very helpful. I understand they are overloaded right now, but I'm switching to NPD.

 

I ordered two months ago got half of the order the next day and the rest still has not shown up. You try and call either no answer or “we’ll call you back” guess what they don’t call back I finally after 20 emails got a response and he said they’d be here next week (that was 3 weeks ago) still haven’t gotten them and it was a $600 order

 

I ordered a set of 69 Mustang assembly manuals about 4 years ago. The day I ordered, they went on sale. I called customer service and got a guy suffering from a terminal case of cranial rectumitus. He wouldn't budge and give me the sale price. I figured I lost about $5 or so, but in the meantime, I have bought about $25K or more from everybody but them, so f em. Still not finished with the car, but will not spend another penny with them.

 

I have owned my 64.5 for 52 years. I have spent a lot of money on it keeping it near concourse. I was treated so rudely about a year ago by CJ that I will never order from the again. There are plenty of other places to buy your Mustang parts.

 

I've generally had good experiences with them. They usually have an option when you're put on hold for them to call you back without losing your place in line so you don't have to stay on the phone.

 

They'll be the next mustang part supplier auctioning off their remaining inventory when they close.

 

Fortunately for them, they seem to carry very little inventory and have most stuff drop shipped...auction would probably pretty short.

 

I placed an order with them last week and had the parts within three days, although I suspect they are having to deal with Covid-19 just like we all are.

 

I was treated so rudely by a salesman about a year ago that I will never do business with them again.

 

i ordered online recently. order was at my house in a few days

 

I ordered from them once, order was missing pieces and they fixed that in a few days but my driver project was delayed a few days. I just don't take chances with them after all the horror stories. I don't think "out of stock" or "COVID-19" problems are valid excuses for the way they hold orders, fail to communicate, or treat customers because every company out there has the same choices to make.

 

I had problems with them answering any emails, phone calls, messenger, just about any way you can contact someone. They never did answer. Solution? I don't buy from them anymore. To many other places with the same prices and nice people. NPD, Virginia Classic Mustang are my favorites.
du907