Wow,
Just had a VERY frustrating experience with a suppliers NEW website.
How a company puts millions of dollars in parts on the ground, Pays rent, pays taxes, wages, sick pay, company cars, furniture, electricity, coffee for the pot, send out an email with a discount to get new customers/old customers to returned but then can't GET THEIR WEBSITE TO WORK!
So I get an email from a supplier I've not used in a long time as previously their website DROVE ME CRAZY!!!! and its a good offer so I figure I'll give them another try.
So I put together a 4 grand order. Simple order, 3 items but multiples of each so its a nice profitable order for them, Its not alot of labour to pick.
I get along fine with the website, I find everything okay and move quickly to the payment page, This is where a company should want their customers to fly through and pay easily and quickly, This is where they lose customers. Its happened with me before and it will happen again.
So you put in your address, Easy except for international customers it keeps rejecting your zip code (UK post code) Until you figure out it must have a space in it for it to be accepted, not a big deal but a little note would not go amiss, I'll give them a pass
So you put in your Billing and Shipping addresses, not a big deal.
So you put in your credit card info, easy peasy, this is going well
WAIT! I forgot the discount code, Where does it go? Looking, Looking, Looking, Go back to payment page, nope, go back to address page, nope? Go back to order page,,,,errrrr,,,,don't see it, OH there it is, upper right hand corner. Put it in, Price changes, WHEW! thats okay
Okay now my addresses are changed, I no longer have a billing and different shipping address as entered before, As I had to go back several times this did this EVERY time, Not only is making me re-enter my addresses VERY anger inducing but it would change specific parts of the address when the system would try to automatically enter the whole address, such as my phone number and other things. Again, Anger inducing, but also error causing if the customer doesn't study every line of both addresses each time the website changes or deletes them. Errors on addresses cost companies money!
Okay, finally, we are getting somewhere, Order page with discount code entered and discount showing: Check/Address page with both addresses correct: Check/Payment page with Credit card details re-entered: Check/Go to final review page......WAIT! my discount is now gone. How easy would it have been for me to hit submit and my discount is not on there? So after a crazy amount of agro for a very simple order I am trying to place my discount (the reason I came back to this company) is gone.
I get really pissed off and leave the site, No order, No $4000 sale for the company.
Boggles the mind, it really does.
Just had a VERY frustrating experience with a suppliers NEW website.
How a company puts millions of dollars in parts on the ground, Pays rent, pays taxes, wages, sick pay, company cars, furniture, electricity, coffee for the pot, send out an email with a discount to get new customers/old customers to returned but then can't GET THEIR WEBSITE TO WORK!
So I get an email from a supplier I've not used in a long time as previously their website DROVE ME CRAZY!!!! and its a good offer so I figure I'll give them another try.
So I put together a 4 grand order. Simple order, 3 items but multiples of each so its a nice profitable order for them, Its not alot of labour to pick.
I get along fine with the website, I find everything okay and move quickly to the payment page, This is where a company should want their customers to fly through and pay easily and quickly, This is where they lose customers. Its happened with me before and it will happen again.
So you put in your address, Easy except for international customers it keeps rejecting your zip code (UK post code) Until you figure out it must have a space in it for it to be accepted, not a big deal but a little note would not go amiss, I'll give them a pass
So you put in your Billing and Shipping addresses, not a big deal.
So you put in your credit card info, easy peasy, this is going well
WAIT! I forgot the discount code, Where does it go? Looking, Looking, Looking, Go back to payment page, nope, go back to address page, nope? Go back to order page,,,,errrrr,,,,don't see it, OH there it is, upper right hand corner. Put it in, Price changes, WHEW! thats okay
Okay now my addresses are changed, I no longer have a billing and different shipping address as entered before, As I had to go back several times this did this EVERY time, Not only is making me re-enter my addresses VERY anger inducing but it would change specific parts of the address when the system would try to automatically enter the whole address, such as my phone number and other things. Again, Anger inducing, but also error causing if the customer doesn't study every line of both addresses each time the website changes or deletes them. Errors on addresses cost companies money!
Okay, finally, we are getting somewhere, Order page with discount code entered and discount showing: Check/Address page with both addresses correct: Check/Payment page with Credit card details re-entered: Check/Go to final review page......WAIT! my discount is now gone. How easy would it have been for me to hit submit and my discount is not on there? So after a crazy amount of agro for a very simple order I am trying to place my discount (the reason I came back to this company) is gone.
I get really pissed off and leave the site, No order, No $4000 sale for the company.
Boggles the mind, it really does.
